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Emergency call center and first contact

The Charité Poison Control Center is available 24/7 for emergency telephone consultations. People calling from outside Berlin or Brandenburg are recommended to call their local Poison Control Center.

The consultations are free of charge for the public. For hospitals and other medical institutions a fee is charged. In addition to itemised invoicing we offer these institutions an option to conclude a discounted contract.

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Services of the Poison Control Center

For the public

We can be reached by phone 24 hours a day and provide medical consultation for cases of poisoning or suspected poisoning. For life-threatening situations, call the general emergency service immediately at 112. 

+49 30 19240


Our service for companies and hospitals

The Charité Poison Control Center offers a special service for companies and hospitals. In addition to offering companies permission to list our 24-hour emergency number on their safety data sheets, we also offer additional services on request.

Hospitals can take advantage of our advice as needed with payment by itemised invoice or with a discounted contract.

We would be happy to send you a non-binding offer. The Poison Control Center’s company and hospital service can be reached at:

+49 30 450 569 703

+49 30 450 7 569 901


Company and hospital service


As the largest and oldest poison control center in Germany, we have extensive expertise in the dangers posed by industrial and domestic products of all kinds. We provide you with information as an expert partner in the management of such dangers.

According to GefStoffV, the REACH regulation or other regulations, you may be required to provide an emergency number on your safety data sheets. You may also want to provide your customers with an emergency number regardless of legal requirements. Consider whether it is worth the expense to operate your own emergency call number 24 hours a day, 365 days a year. You can minimise the expense with our help. We would be happy to send you a non-binding offer.

Sending product information/safety data sheets

Please send us your product information/safety data sheets in digital form (e.g. CD, USB stick) by mail or preferably by e-mail or cloud service.

Data protection

Our employees are subject to medical confidentiality as well as the strict privacy policy of the state of Berlin. In addition, the confidentiality of your company information in our facility is guaranteed by additional technical and organisational measures.


The Charité Poison Control Center is staffed 24 hours a day and can be reached by telephone for emergency counselling in case of poisoning. A fee is charged for consultation. In addition to itemised invoicing, we offer institutions an option to conclude an annual contract at a favourable price. Calls from contract partners are prioritised in the event of increased call volume.


Telephone numbers for poison control centers


Berlin (responsible for Berlin and Brandenburg)

+49 030 19240

Bonn (responsible for North Rhine-Westphalia)

+49 0228 19240

Erfurt (responsible for Mecklenburg-Western Pomerania, Saxony, Saxony-Anhalt and Thuringia)

+49 0361 730 730

Freiburg (responsible for Baden-Württemberg)

+49 0761 19240

Göttingen (responsible for Lower Saxony, Bremen, Hamburg and Schleswig-Holstein)

+49 0551 19240

Mainz (responsible for Rhineland-Palatinate, Hesse and the Saarland)

+49 06131 19240

Munich (responsible for Bavaria)

+49 089 19240



 +41 145



 +43 1 406 43 43


Link to the list of the European Association of Poisons Centresand Clinical Toxicologists (EAPCCT)

Poison Centers and Clinical Toxicologists all over the World